"a and e"

About: Darlington Memorial Hospital

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My dad arrived in a and e at 5.30pm on the 30th April after having a motorbike accident. He had a suspected broken foot with an open wound and possible broken wrist. He saw the assessment nurse who said take a seat. At 8.00 pm i had to leave and asked how long it would be before he saw a doctor, to which they said 1 more and he will be next. At 10.30pm had a phone call to say he had collapsed and could i come back. He had fainted from pain and possible dehydration. Had xray which proved wrist broken in 2 places and foot in 3 places. He had to be admitted for operation. I asked at 12.15am what was going on and was told abruptly that we were waiting for a bed. Dad was taken to ward at 2.45am. 9 hours after arriving. When he got to ward there was 1 man in 6 bed room? Disgusting treatment. Had been told by doctor that they were using a new system and it wasnt working. Quite obvious. This department needs a major investigation.

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your Dad's admission to the Accident and Emergency Department at Darlington Memorial Hospital in April 2013.

I am very sorry to read that you are unhappy with your Dad's experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road


County Durham


If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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