"The queens cancer care ."

About: Queen's Hospital, Burton Upon Trent

Anything else?

The nurses in the cancer unit are hard working kind and very friendly however the doctors and consultants are different story.

No communication repeated mistakes no people skills.

Oncology isn't down on the list of depts choice on this review system.

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Response from Queen's Hospital, Burton Upon Trent

Thankyou for providing this important feedback. We take all concerns about patient care very seriously. At Burton Hospital NHS Foundation Trust we jointly deliver our service with The Royal Derby NHS Foundation Trust who provide our visiting oncologists and we have a Specialty doctor of our own who looks after our patients receiving chemotherapy on our own cancer unit. It would be very helpful if you could provide specific details of who was directly involved in you're care to enable us to provide feedback and address the concerns you have. This will enable us to improve the service and try and ensure that other patients do not have the negative experience you have had. There is currently a national shortage of consultant oncologists (senior doctors who look after cancer patients who are receiving chemotherapy). This means we sometimes have to rely on temporary or agency doctors to provide services at Burton Hospital. We have recently made changes to the temporary doctors we have employed to support some very dedicated and high quality permanent staff. They are understandably dismayed to know that you have had this poor experience and it is important that they know about it. Thank you for raising you're concerns.

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