"Telephone answering"

Anything else?

This hospital must have the worst telephonists in the country. You can hold for up to 20 minutes only to be answered by a rude and surly receptionist. If they are understaffed then do something about it.

A dusgrace to say the least and the trust should be ashamed of itself.

Story from NHS Choices

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Responses

Response from Queen Elizabeth Hospital Woolwich

I'm sorry that you've had problems getting through to the QE, I will pass your comments on but if you would like to make a formal complaint please contact PALS on 020 8836 4592 or email pals.qeht@nhs.net

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