"out patients"

About: Calderdale Royal Hospital

Anything else?

Having being unable to check in on the automated service, the receptionist told me to sit in area 2. What!! No seats, filled to overflowing with people elderly and young people standing around, being ignored by staff, who I must say where working themselves to capacity. Finally saw the nurse who sent me to x-ray, another hours wait!

All in all I must say if the hospital was a private business they would be closed down within the year. Understaffed, not big enough for the services being provided, and decor and surrounding poorly kept, and tired.

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Response from Calderdale Royal Hospital

We are sorry you had such a disappointing experience of our service. If you would like us to investigate the issues you raise further, please contact our Patient Advice and Complaints Service on 0800 013 0018, or email to: Patient Advice@cht.nhs.uk.

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