"Urgent care"

About: Warrington Hospital

Anything else?

I was sent by my GP to this department and am afraid if this was a business I would be reporting it under the trades description act. Urgent was certainly not the case. It was 3 hours before I saw the triage nurse and almost 6 hours before seeing a doctor. My auntie went home at 11p.m. leaving me there sat in waiting area. My daughter came with some things for me at midnight and I was still sat there, from 1p.m. Eventually they found me a bed, it was freezing in the room as they opened it after it had been deep cleansed. Then just as I was settled I was moved at about 12.30 to a ward.

Thankfully my condition wasn't as bad as first thought and I was discharged the next day, they mixed up all my medication and I was without my diabetic medication for the whole time, so was in a bad way when I got home.

They can't say they were busy, just very very disorganised, and one poor nurse seemed to be running round doing everything whilst others were doing nothing.

I told my GP not to send me there again, I would have hated it not to have been urgent, maybe it would have been another seven hours before being seen.

Not impressed at all.

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Responses

Response from Warrington Hospital

Thank you for leaving your feedback for us. Demand in A&E can change quickly and we often deal with a great number of seriously ill patients at any time which means we have to prioritise cases and that can lead to longer waits than normal. We would be grateful if you would contact us via pals@whh.nhs.uk if you wanted to talk about your experience or for us to look at it in more detail for you.

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