About: Darlington Memorial Hospital

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My son rang for an ambulance at 10.55pm after breaking his arm. As we no longer have an a&e at Bishop Auckand it took 11/2 hrs to arrive and collect him. I met him at a&e at 12.50am he was asked a few brief questions and we were told to go to the waiting area. The smell of urine was stomach churning and there was vomit on the floor.

He was not seen by a doctor till 4am, he was in terrible pain & I had to request painkillers. At no point were we advised of when he was going to be seen, communication obviously not a strong point!

The doctor who examined him was very abrupt and kept repeatadly asking him to raise his arm & bend his arm back as he was sure my son had only ruptured his bicep, it was clearly impossible for him to raise his arm as he was in severe pain.

My sons arm was finally x rayed and it showed he had broken his humorous. We had to witness the doctor and nurses openly discussing what to do with his arm and the doctor admitting that he did not know what to do.

We finally left a&e at 5am with a box of tramadol and an appointment to return later to the fracture clinic.

The vomit was still on the floor.

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your son's recent admission to the Accident and Emergency Department at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with your son's experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road


County Durham


If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Your concerns regarding the delay in an ambulance arriving would need to be looked at by North East Ambulance Service. Their contact number is 0191 4302000.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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