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The outpatient checking in and ...

Story from nhs.uk

"The outpatient checking in and ..."

About: East Surrey Hospital

(as the patient),

What I liked

The outpatient checking in and waiting time was acceptable and the consultant was was excellent. This hospital has greatly improved in the last year. IT SHOULD NOT BE CLOSED!

What could be improved

The car parking availability does need to be made more user friendly.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 9 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 31/12/2014 at 14:00
Published on Care Opinion at 16:23

picture of Ian Mackenzie

Dear John Marshman,

Apologies that we haven't responded before now to your comment. You may have noticed if you've had reason to visit East Surrey Hospital recently that we've increased the number of visitor and patient car parking spaces and things are hopefuly now much better. We certainly get very negative comments about parking.

Regards

Ian

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