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Rehab care phenominal poor support from Main...

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"Rehab care phenominal poor support from Main..."

About: Royal Preston Hospital

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Rehab Unit - Fellview Ward - Is amazing..... dedicated staff with patients of all difficulties and levels of care.

Will always be in-debited to people with true vocation

Our journey continues because of Nurses Doctors and the most important work by ancillary staff..... who all do so much above and beyond ''the jobsworth'' to keep it a place of progression and healing to all.

However

They are shown such disregard by other departments when requesting other services.This holds up their patients care packages

patients are put at risk because their requests are put on hold or forgotten

interdepartmental reponses to communications are very bad

nb managers and dept heads this needs to be redressed quickly - like this year

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Responses

Response from Royal Preston Hospital 10 years ago
Royal Preston Hospital

Submitted on 13/05/2013 at 15:07
Published on nhs.uk on 14/05/2013 at 03:15

Thanks for your comments. Hearing about positive experiences really motivates our staff, and helps us identify where we’re getting things right so we can share good practice across all of our services. We'll pass your comments on to the Fellview Ward staff.

We expect staff in all departments to work together as one team to do what's right for patients and your experience suggests we could do some further work to improve this, we'll look in to this further to see what action might be required. If you would like to provide further details that would be very helpful, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972. Many thanks for getting in touch.

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