"Birth of an unwelcomed Child from an unwelcomed..."

About: Leicester Royal Infirmary

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We just came back from a horrible experience from start to finish at LRI for my pregnant wife. Where shall I start from?

.: From start the care provided by the hospital was not up to the Mark, the baby scans were offered just twice until there's an issue which I don't agree with, It should be atleast once every 8 weeks to insure baby is growing fine and mother is well.

.: The co-operation between the Hospital and Surgery was horrible, tests were labelled incorrectly because of which my wife found out her gestational diabetes issue almost 2 months late which could have effected her health and could have jeoperdized babies life if size continued to grow.

.: Then when the labour actually commenced and we checked into the hospital the real set of issues continued to unravel. issues in the final days of delivery a complete denial that my wife was in labour as Midwife and Doctor was persistent that contractions were fast but irregular as my wife was induced. Till the last minute my wife was kept in the ward which resulted in birth in the ward itself. The Doctor appeared shocked so did the midwife as how can it happen and keeping them in the ward instead of taking her to delivery suite. A horrible horrible experience by various individuals, midwives, doctor and hospital staff who makes you feel worthless and unwelcomed. If anything had happened to my wife I would've sued the hospital and NHS.

.: Issues of dirty floors, unclean environment, cold rooms due to single glazed windows instead of double glazed, no incubators to maintain baby's temperate, blood pressue monitors from the 80's, thermometers from the 50's, dis-associated feeling from start to finish.

Just to let you know that our first baby was born at Leeds St James University Hospital which was a great experience, absolutely professional attitude by the staff, clean rooms, modern equipment and staff up to the mark.

Story from NHS Choices

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Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments. We are very sorry to hear that you and your partner feel dissatisfied with your maternity and birthing experience with us. We certainly try to ensure all women are cared for on delivery suite during labour so it is concerning to hear that you found our staff unwelcoming among the other things you have noted.

We highly value all feedback, good and bad, as this allows us to continually improve our services. We would like the opportunity to discuss this further with you in more depth. I would therefore like to ask you to contact the Senior Midwife at Leicester Royal Infirmary 0116 258 6086 or by email Denise.Brookes@uhl-tr.nhs.uk if you would like to follow this up.

Kind regards

Elaine Broughton

Acting Head of Midwifery

Leicester’s Hospitals

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