"Excellent care provided by A+E and EAU staff"

About: Russells Hall Hospital

Anything else?

My family brought my grandmother into A+E via Ambulance after a history of falls and confusion. We were quite anxious about the care my grandmother would receive in view of her being 90 years of age. However, from the moment she was transferred to a cubicle, she was given first rate care by the GP trainee and the staff nurses and cllinical support workers.

She developed incontinence of urine on admission and her linen was changed three times within a short length of time until she was catheterised which helped my nan's dignitity. She was treated with dignity, care and respect. She was treated as an individual rather than a number and myself and my mother felt confident in the care she received.

My nan was then transferred to EAU where again, she was treated with excellent care by a doctor, a lovely support worker and other staff nurses. Nothing was too much trouble whilst we stayed with my grandmother.

She is currently waiting to be transferred to a medical ward in view of her other health conditions, but if she receives the same standard of care as she has already, then we will be more than satisfied.

At this point I would also like to thank the doctor and his secretary for the help and support they have given my grandmother over the last couple of years.

The public are quick enough to complain about things that go wrong, but unfortunately not enough people put their thanks and gratitude in writing. Dudley Group of Hospitals is my hospital of choice and I would wholly recommend it to everyone.

Thank you.

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Responses

Response from Russells Hall Hospital

Thank you so much for your glowing praise of our staff in Accident and Emergency and the Emergency Assessment Unit. We do aim to offer the highest standards of care to all our patients and it is heartwarming to hear how well your grandmother was treated during her visit to hospital.

Providing high quality care really is a team effort and everyone who works in our hospital, whether a secretary, nurse or consultant, plays a pivotal role in providing a great experience for our patients. It is so lovely to receive positive feedback and it gives our dedicated and hard working staff a real boost. We will be pleased to pass on your comments to the teams

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Response from The Dudley Group NHS Foundation Trust

Thank you so much for your glowing praise of our staff in Accident and Emergency and the Emergency Assessment Unit. We do aim to offer the highest standards of care to all our patients and it is heartwarming to hear how well your grandmother was treated during her visit to hospital.

Providing high quality care really is a team effort and everyone who works in our hospital, whether a secretary, nurse or consultant, plays a pivotal role in providing a great experience for our patients. It is so lovely to receive positive feedback and it gives our dedicated and hard working staff a real boost. We will be pleased to pass on your comments to the teams.

Response from Laura Broster, Head of Communications, NHS Dudley CCG

Thank you for sharing your families experience with us. It is great to hear your thanks and gratitude for the staff at our local hospital.

Our Board aim to purchase the best quality services for people in Dudley and will be pleased to hear that your grandmother had a positive experience.

Best wishes, Laura.

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