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I'm not very impressed with staff attitude

Story from nhs.uk

"I'm not very impressed with staff attitude"

About: The Royal Victoria Infirmary

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I decided to go to the accident and emergency services after work due to a swelling on most of my leg. The pain was unbearable and I couldn't walk properly. Any pressure put on my right left, the pain would just shoot right up. When I met the nurse, the first thing she asked me was why I didn't go to the hospital closer to me. I said because this hospital was closer for me at work.

Once she checked my leg, she told me I had to take paracetamols and I'll be fine. She said it was 'nothing', If it was nothing then why is my leg all swollen up? I didn't understand this at all. I was already taking paracetamols to relieve the pain. I asked her again to reassure myself. She then said to me "patients come into the accident and emergency services if it is life threatening. Your's isn't the case." I ignored her.

Before I left the room she said to me to "you can stop limping now". I ignored her again. This happened in march. And now its May and the same problem has come up again. Maybe she was having a bad day but i swear I'm not going back there anymore,

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Responses

Response from The Royal Victoria Infirmary 10 years ago
The Royal Victoria Infirmary

Submitted on 07/05/2013 at 13:42
Published on nhs.uk on 11/05/2013 at 03:15

Thank you for taking the time to post your comments on NHS Choices.

The management team within the Emergency Department at the RVI are very sorry to learn of your poor experience when you attended the Emergency Department in March of this year. We would wish to assure you this is not the standard of service we aim to deliver to our patients and were saddened to learn of your experience. We are sorry that you feel unable to attend the Emergency Department again but would suggest that you contact your General Practitioner if your symptoms have returned.

From your comment it is not possible to look further into the issues that you encountered. However, we would welcome the opportunity to discuss your concerns in more detail to enable us to understand and address the issues that you raise with the staff involved in your care. Please contact Matron Angela McNab on 0191 233 6161.

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