About: The Princess Royal Hospital (Telford)

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From the minute the paramedics arrived until the moment I left I found the hospital well administered and up to the QCC guidelines. Cleaning everywhere was top notch (nurses scrubbed themselves between each patient and each item of equipment). I was in Ward 4 in Telford (Stroke) and their constant attention to everyone was touching. Regardless of the severity of the injury, everyone was treated well. If I have some minor observations they are: (1) nightime dimming of lights - to be earlier (2) spouses should be able to visit at any time not just during visiting hours (3) the spouses should be given as detailed briefing as possible (I could not talk).

I would recommend, unreservedly, Telford hospital to friends and family. My thanks go to the hard working team on Ward 4 who treated the military well !

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Response from Patient Services Officer, Shrewsbury and Telford Hospital NHS Trust

Thank you for taking time to provide feedback about your care and treatment at The Shrewsbury and Telford Hospital.

Your kind comments have been sent to the Manager for Ward 4 this will then be shared with staff involved.

Thank you once again for taking the time and trouble to provide feedback via the Patient Opinion website.

Patient Experience Team.

Response from The Princess Royal Hospital

Thank you so much for your feedback about Ward 4 (they have now moved to a new location in Ward 16, which hopefully has helped to address some of the issues you have raised). You have made a very important point about keeping members of the family informed and involved, and I have spoken to the lead nurse on the ward about this. Thank you for taking the time and trouble to let us know.

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