"Routine OP went pear shaped!"

About: Glenfield Hospital

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Hi, I attended for a routine lung operation which was successful but I had complications during my recovery that led me me to having a heart attack. I awoke in ICU where I was looked after by several absolutely wonderful people during my stay, I then moved back on to Ward 26 and later transferred to Ward 28. I would like to thank everyone involved from start to finish and from Volunteers to Senior Medics for the wonderful care I received. I will have to return soon for further attention to my heart, and would point out the following " criticisms" if I may. Although my treatment was first class from a medical point of view as a patient I thought the Patient line TV service a disgrace in both cost and content and it felt like robbing the sick! Also as I come from Staffordshire I found the Arriva Ambulance Liasion Team very unhelpful, with basically a " not my problem how you get home" attitude. Thankfully your Discharge lounge ( a great idea) managed to get me home via WRVS but this should not have had to be the case,as I believe we are still a National Health Service , not a County one!

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Response from Glenfield Hospital

Hi Steve,

Thank you for sharing your comments with us. It's great to hear that the level of care you received was second-to-none, we have passed your kind words on to the staff who cared for you. It is lovely to receive positive feedback as it is a great morale booster for our hardworking staff.

We have also forwarded your comments about the TV and Ambulance Services to the appropriate contract managers, we're sure that all feedback whether positive or negative will help to shape the services of the NHS as a whole.

Thank you

Communications Team

Leicester's Hospitals

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