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Ignorant and rude nurses

Story from nhs.uk

"Ignorant and rude nurses"

About: Queen Elizabeth The Queen Mother Hospital

Anything else?

I visited QEQM a fair while ago and i always hesitate before returning there.

After a friend of mine was recovering from surgery and we were waiting to be discharged. we had been waiting almost 5 hours for someone to get to us so we could leave. we were repeatedly told that we would be discharged within 2 hours after surgery and we kept waiting and waiting. There was no seating available so i sat on the bed with my friend a nurse can along and shouted at me for sitting on the bed the way she spoke to me was so rude and disrespectful it really upset the both of us causing my friend to kick up a fuss and demanded an apology, the nurse refused and left the room claiming she had had a bad day .... still no apology and after complaining formally no response. thanks guys great service!!

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Responses

Response from Queen Elizabeth The Queen Mother Hospital 10 years ago
Queen Elizabeth The Queen Mother Hospital

Submitted on 13/05/2013 at 09:41
Published on nhs.uk on 14/05/2013 at 03:15

We are disappointed to hear of the problems that you and your friend experienced whilst in the Queen Elizabeth the Queen Mother hospital. It is important that we listen to the views of our patients and visitors and would like to discuss your concerns further if possible with you. The contact details for the Patient Experience Team are ekh-tr.patientexperienceteam@nhs.net. When contacting us can you please provide your contact number to enable someone from the Patient Experience Team to call you back to discuss the best way forward with regard to your feedback and the response you were waiting for . In the meantime your feedback will be logged onto our database to the Division under whose remit the ward falls to ensure that staff are fully aware and your comments can be used to improve services. We would like to offer our apology that your experience was a negative one.

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
We are preparing to make a change
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 14/05/2013 at 07:39
Published on Care Opinion at 11:34

Thank you for providing feedback and I am sorry that your experience did not reflect the standard of care that we would respect from staff. Please do contact me by email and I will see if we can follow this through for you, it is important for us to provide constructive feedback to our teams.

My email address is Julie.pearce1@nhs.net

I hope your friend is recovering from her operation.

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