"Unprofessional Remarks"

About: University Hospital Of North Durham

Anything else?

On handing over care at the end of a shift, a member of staff made a remark that "instead of coming here, they should have gone to their GP and got some Paracetamol" despite being admitted with chest pain, nausea and dizziness and being very stressed out.

Story from NHS Choices

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent admission to the Accident and Emergency Department at University Hospital North Durham.

I am very sorry to hear that you were unhappy with your experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road


County Durham


If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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