"excellent care"

Dear Jane

Thank you for contacting us through NHS Choices to inform us of the exceptional care which your mother received during her time in the hospital and that you feel that your mother, yourself and your family members were supported and shown compassion and dignity in this difficult time. We will ensure that staff are informed of your kind comments.

Please accept our sincere condolences on the loss of your Mother.

With best wishes,

Kerry

Dear Jane Thank you for contacting us through NHS Choices to inform us of the exceptional care which your mother received during her time in the hospital and that you feel that your mother, yourself and your family members were supported and shown compassion and dignity in this difficult time. We will ensure that staff are informed of your kind comments. Please accept our sincere condolences on the loss of your Mother. With best wishes, Kerry Please accept our sincere apologies for the significant delay in your receipt of our response. This response to your comment was published via the Patient Opinion website (www.patientopinion.org.uk) on 15/05/13. However, certain factors within the responses process have recently become known to us and subsequently highlighted that our response has not been received by you. Please be assured that the appropriate actions have been taken to ensure this does not happen again in future.