"treated disrepectfully /deliberately kept waiting"

About: Darlington Memorial Hospital

Anything else?

On Wednesday pm at about 4.30 ( after shift change ) I was very tired after transfusion of 3 units of red blood cells.the transfusion machine bleeped for at least 20minutes to show that the transfusion was complete. After waiting for a nurse to attend I asked a cleaner to come and check on a elderly patient who had been in the toilet for a long time, He proved to be ok. I asked the nurse attending to remove my cannula. They said they would 'in a minute' and disconnected my machine from the socket on the wall. After waiting a further 20 minutes I went into the corridor where I saw them giving out medicine from the trolley. I challenged them saying wordsto the effect 'you said you'd be back in a minute' They said words fct. I haven't forgotten you- this being 20 mins after they told me they'd be 'back in a minute' Ther was a second nurse on duty. They seemed to be tidying up a sideroom.From what I observed I believe that the nurse had told her to ignore me. I continued to stand in the corridor. The first nurse told the other nurse to temove to cannula which they could have done at least 20 earlier.

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent admission to the Haematology Department at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road


County Durham


If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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