"We were very impressed with the care and..."

About: East Surrey Hospital

Anything else?

We really appreciated the caring and calming environment on Tilgate Ward. My stepfather was dying and he was very well cared for, with dignity and professionalism. As his family, we were also treated with respect and kindness. All the staff, from the consultant to the cleaners, were very friendly and made a sad time much easier to bear. My Mum is a retired nursing sister, and has a great deal of experience of nursing care, hospitals etc. She was very impressed, which is a huge compliment.

Story from NHS Choices

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Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust

picture of Ian Mackenzie

Dear Anonymous,

Thnk you for taking the time to post such a positive story and particularly at such a difficult time for you and your family. I will ensure that your kind words about Tilgate ward are passed on to all the staff who as you say made a diifcult time easier to bear.

KInd regards


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