"Really not happy with a n e stuffs"

About: William Harvey Hospital

Anything else?

Me n my partner was waiting in a n e for hour while I was haveing a miscarriage n I was heavily bleeding . He did go to reception couple of times and they wasent willing to help they said I've got to wait I was scared n worried because I know I was loseing my baby and they didn't want to help us until he went and find help from a doctor. I'm really disgusted with the some of the people working there and I hope I never have to go there again with any serious problems.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust We are preparing to make a change

Thank you for providing us with feedback and I am very sorry that you were unhappy with your experience. I will feedback to staff in the department.

We are planning to change the service for women in the early stages of pregnancy and ensure that women can be fast- tracked to see a gynaecologist in the early pregnancy unit. I am sorry that this was not yet in place for you at the time.

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Response from William Harvey Hospital

I am so sorry to hear of your experience when you visited A&E at the WHH. All feedback from our users is logged and your feedback will be provided to the Matron in charge of the unit at WHH. I would like to discuss your concerns further with you to try and provide you with some reassurance for any future care you may need in the hospital. If you feel able to make contact please email the Patient Experience Team at ekh-tr.patientexperienceteam@nhs.net with your contact details and they will be able to call you and discuss the best way forward to help.

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