"Professional and friendly care for badly broken..."

About: Princess Alexandra Hospital (Harlow)

Anything else?

I recently received outstanding care when I was admitted to PAH with a broken ankle which required surgery.

I was initially assessed and treated with very little waiting around by nurses and doctors from A&E and Orthopaedics whose professionalism and good humour filled me with confidence. The surgical team took great pains to ensure I knew what was going on and the anaesthetists were friendly and reassuring.

On Kingsmoor Ward everything ran smoothly and the nurses were well-informed about my treatment. All the staff I encountered were warm, considerate, helpful and never patronising. I was particularly impressed with to the care given to an elderly gentlemen in the bed opposite to me who was always treated with patience and compassion especially during the night.

All this, I assume, under great pressure of time and resources.

I returned yesterday to the fracture clinic and was seen within two minutes of my appointment time. Everyone was helpful and considerate and I left the building (sporting my new luminous yellow cast ) with all my expectations exceeded.

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Response from Princess Alexandra Hospital

The Princess Alexandra Hospital NHS Trust is working hard to improve services and ensure patients receive high quality care and so we are absolutely delighted to read your comment about your care in so many different departments working well together, as this is an area we are working hard to improve on.

The teams you mention will certainly receive your feedback and I am sure it will brighten up their day!

If ever you have an experience where you believe we need to act on your feedback to improve or learn lessons for the future, please ensure you leave a message here or contact the Patient Experience Team on 01279 82 70 84.

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