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"Never experienced such excellent customer service"

About: Royal Free Hospital

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I am a patient and arrived at the hospital early for an sppointment. I went down to the canteen for a coffee and breakfast and was greeted by an assistant with a big cheerful smile and a warm welcome . It proves to me the staff are really motivated from top to bottom.

I was feeling sad as my friend had died last night, but this girls friendly , warm greeting made me feel uplifted. I am used to excellent service from my clinical team but this seemed so genuine. Keep up the good work all of you

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Responses

Response from Royal Free Hospital 10 years ago
Royal Free Hospital
Submitted on 08/05/2013 at 13:43
Published on nhs.uk on 11/05/2013 at 03:15


Thank you so much for taking the time to send in this feedback after your sad loss. It's much appreciated and we will make sure it is shared with staff.

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