"Poor Care and communication"

About: Manchester Royal Infirmary / Urology

(as a relative),

My mum has been in and out of the Manchester Royal for 4 and half years, each time has been nightmare.

They forget to give correct medication, do not pass on information to the relatives even after complaining to Pals. They have left her in her own poo, left her distressed and placed great pressure on myself. I've requested answers but never get them.

They make her sign forms when we have clearly told the hospital she must not sign forms unless a family member is there. There never seems to be anyone available, or if there is its is doing the drugs round and cannot speak to you. My mother was admitted again recently with dehydration and her nephrostomy was not draining. I arrived at the hospital this evening to find a doctor round her bed and was advised they had took mum down to radiology and changed her nephrostomy tube no one was informed she was having it done, so I wonder who supervised her signing forms? On getting back to the ward mums heart starting racing and they had to deal with it and do an ecg which showed it was still beating fast. I would never of forgive them if something had happened and I never got to see her. It is an absolute disgrace! Oh and last time she was in she started fitting for the 6th time, crash team were called etc etc. I asked if they would look into this to be told no as we are urology and don't deal with things like this.

For godsake you are a hospital you're meant to fix people not make them worse. The list is endless I could go on all night.

Yours

Stressed and starting to be ill Daughter!

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Responses

Response from Pamela Azicate, Patient Experience Team, Central Manchester University Hospitals NHS Foundation Trust

We were very sorry to receive your comments and concerns via the Patient Opinion website about the experiences of your mother whilst an in-patient at this hospital. We were concerned to read the list of problems that you have raised about standards of care and the fact that they have not been responded to and addressed. We do not want the concerns you have to escalate, or for your own health to be affected. It is however very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by emailing pals@cmft.nhs.uk they will be happy to discuss this with you. Alternatively Mrs Deborah Carter, Deputy Director of Nursing would be very happy to speak to you if you call her on 0161 276 5061.

Pamela Azicate

Patient Experience & Quality Officer

Central Manchester University Hospitals NHS Trust

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Response from Manchester Royal Infirmary

We were very sorry to receive your comments and concerns via the NHS Choices/Patient Opinion website about the experiences of your mother whilst an in-patient at this hospital. We were concerned to read the list of problems that you have raised about standards of care and the fact that they have not been responded to and addressed. We do not want the concerns you have to escalate, or for your own health to be affected. It is however very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by emailing pals@cmft.nhs.uk they will be happy to discuss this with you. Alternatively Mrs Deborah Carter, Deputy Director of Nursing would be very happy to speak to you if you call her on 0161 276 5061. Pamela Azicate Patient Experience & Quality Officer Central Manchester University Hospitals NHS Trust

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