"Croydon A&E and 111"

About: Croydon University Hospital / Accident and emergency Harmoni / NHS 111

(as the patient),

I have a foot ulcer and was worried about it due to redness of my foot.

I dialled 111 and was promptly given a referral to a doctor who prescribed an anti biotic and told me to get an opinion from a Registrar in A & E. I declined to do so due to known long waits at the A & E (it was then 10pm). and went home.

Four days later I went to A & E due to renewed worry that I had possible gangrene.

I waited two hours and was then called forward to triage where I had my BP, Oxygen, temperature and blood sugar level checked. The nurse declined to remove my dressing. I returned to the waiting area.

After a further two hours wait I asked reception what the situation was and was told to enter the treatment zone and enquire.

I did so and was told I could expect further delay.

I had an appointment with the podiatrist early that day, as it was 1a m and the appointment with the podiatrist was then only eight hours away, I left for home.

The podiatrist confirmed the presence of gangrene at the tip of the toe and removed it (debrided it? ).

The wait in A & E was exactly as I feared- long and on not very comfortable seating in a draughty room with the drone of a drinks vending machine.

In my opinion the department was clearly overloaded with real accidents and people with real claims on the attention of the staff. The cubicles in the treatment area were full of people and there was a constant to and fro of ambulance staff. All in all frustrating.

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Responses

Response from Amanda Mayo, NHS 111 Service Director, Harmoni

Thank you for taking the time to write a comprehensive posting. I am pleased that NHS111 referred you to a service that was able to provide you with appropriate treatment.

I think that it is imperative that Croydon University Hopsital are able to look into the concerns you have raised. In order to do this I would be very grateful if you could email your name, date of birth and date of contact with the hospital so that I can pass your concerns onto the hospital directly. Please email your details to harmoni111.feedback@nhs.net.

Many thanks

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Response from Ben McArdle, Communications and Marketing Manager, Croydon Health Services NHS Trust

Thank you for your posting and yes, we would also like you to contact us.

It is not clear from your experiences whether you were in our A&E department or the Urgent Care Service (which is not run by our Trust) but whichever service you used if you email talktous@croydonhealth.nhs.uk with your details we will be able to make sure your comments reach the right people.

Thank you for your time.

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