"Efficient and helpful, waiting time was acceptable"

About: Telford referral and quality service (TRAQS)

(as the patient),

Staff were efficient and helpful, waiting time was acceptable. The consulatant I saw was very thorough and understood and listened to me, before talking me through my treatment.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for your feedback.

It is important to all concerned that you were happy with the referral arrangements provided by TRAQS and your feedback will be passed on. The care provided by all NHS staff is of overriding importance, so we are pleased to note that you were listened to and your treatment path was explained in full.

Many thanks again for taking the time to comment

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