"Heart attack - staff were excellent"

About: Royal Stoke University Hospital / Cardiology The Princess Royal Hospital / Cardiology West Midlands Ambulance Service NHS Foundation Trust

(as the patient),

I had a heart attack in November 2010.

I was taken to Princess Royal Hospital. I was given an angiography examination, and transferred to North Staffordshire hospital to have 2 stents fitted.

The treatment at both hospitals was excellent.

The transfer to North Staffordshire hospital took place 1 hour after treatment at PRH - the transfer ambulance drove very steadily taking longer than usual for transfer.

N. S. H staff were excellent and I was discharged on the 5th day from my heart attack and have made a full recovery.

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Responses

Response from University Hospitals of North Midlands

Dear 'Owl110',

Thank you for taking the time to leave feedback on your experience at University Hospital of North Staffordshire.

It is fantastic to hear that you have made a full recovery. It makes it so rewarding to hear that patients appreciate the level of care and attention we give them.

We aim to ensure that all patients who come to us receive the very best care and that our standards remain as high as possible.

Kind regards,

Janet Cooke, Matron, Cardiology

Response from Regional Head of Patient Experience, West Midlands Ambulance Service

Thank you for taking the time to leave feedback on your experience with West Midlands Ambulance Service NHS Foundation Trust. I am please to hear that you have made a full recovery.

We would like to share your experience with the attending ambulance crew, if you are in agreement I would be grateful if you would consider contacting the Patient Experience Team on telephone number 01384 246366 or via email at pals@wmas.nhs.uk

Kind regards

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