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A month later when I asked and chased up, I phoned myself

Posted By Attentive474

"A month later when I asked and chased up, I phoned myself"

About: Telford referral and quality service (TRAQS)

(as a service user),

Unfortunately when my doctor told me he was going to refer me, he never gave me the TRAQs leaflet so I could phone. So, a month later when I asked and chased up, I phoned myself after reception gave me the leaflet and apologised sincerely.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG 10 years ago
Cathie McKenzie
Patient Advisor, TRAQS,
NHS Telford and Wrekin CCG

Patient Advisor

Submitted on 11/05/2013 at 19:39
Published on Care Opinion on 12/05/2013 at 16:47

Thank you for posting your comment.

I am sorry that your experience on this ocassion fell short of our expectations. It is unfortunate that you did not receive the TRAQS leaflet at the time; however, we are working closely with all GP practices to ensure that patients are given the TRAQS leaflet at the point when a referral is to be made. I hope that your contact with TRAQS proved to be satisfactory.

Once again, many thanks for your feedback

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