"Problems at southmead urology"

I have posted before and I was assured that the service would improve. We have again been at the disadvantage of being on the receiving end of treatment at urology at southmead hospital. The first appointment after surgery, we arrived at the hospital after a 2 1/2 hour journey to be told the appointment is cancelled you should have been told. When we said we had not been notified and had travelled by several buses the receptionist said they couldn't tell everybody and its wasn't their fault that they have moved the service. she said they didn't want it and it's a pain! Well we were shell shocked. There was no explanation of what we should do just another would be sent out. We stood there for a while and were ignored the waiting room was full to the brim with patients everywhere standing sitting in the corridors, just a shambles. We asked a nurse about what we should do and she said, I cant help you your a BRI patient....If only we still were. Taking a perfectly 'excellent ' service from the centre of a city to a place that to me seems disorganised, unsafe and quite frankly what I feel is a disaster waiting to happen, just like we have just witnessed in the north.

We eventually got home, the journey in total was 6 hours! ! Ridiculous by anyones standards. I phoned the hospital and left a message for my brothers consultant, who I understand is off on sick leave himself. His delightful secretary, called back the next day and said she would look at the appointments to ensure he had one soon. This happened as promised. I had to call again regarding about his pre op appointment and got through to a different secretary, who proceeded to tell me that she was far to busy to look at the BRI work as she was a southmead secretary and since they had been here the place is a nightmare. I am extremely shocked by this attitude and I feel that this speaks reams about the attitude and care which is being delivered at this department and I think it will continue to get worse. I am going to make it my business now to take this further to my MP and demand answers to why this was allowed to happen and push those patient aside who really do not matter it appears it is not right. I am doing this for my brother and thousands like him as I am not the patient of this department but can speak for so many