"I waited two hours for patient transport from Gloucester Royal"
About: Gloucestershire Royal Hospital / Nephrology Gloucestershire Royal Hospital Nephrology GL1 3NN South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS) South Western Ambulance Service NHS Foundation Trust Patient transport service (PTS) Exeter EX2 7HY
Posted by Silver104 (as ),
I use the patient transport service to go to and from the hospital for dialysis at Gloucester. I previously went with Stroud ambulance. There was a lady there who has a double seat and didn’t like me sitting in her seat. She was fine the first day but not after that.
I am now picked up by the Dursley ambulance team. The Staff are nice but last Wednesday I had to wait two hours before someone care to pick me up. Often I had to wait 1 hour 40 mins for the Stroud ambulance but normally Dursley are very good.
I waited for an hour in the waiting area then staff wheeled me across to the main building to wait as there was a bit more going on. They are good people but two hours is too long to wait and it really did upset me, I couldn’t sleep that night.