"Praise for the service"

About: Tameside General Hospital / General surgery

(as the patient),

I would like to share the letter I sent to Mr Mohammed at Tameside Hospital......

After being referred to you ugently. I was very happy to receive a call the next day for an immediate appointment. You explained clearly your concerns and listened to mine. I was rushed through the system for an xray, colonoscopy and ct scan. The staff in your clinic and the colonoscopy department were kind, helpful and efficient. At such a worrying time, these are the things that make it bearable. I consider myself very lucky to be under your care. I couldnt have received better treatment any where.

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Responses

Response from John Goodenough, Director of Nursing, Tameside Hospital NHS Foundation Trust

Thank you for sharing your letter sent to Mr Mohammed about your experience at Tameside Hospital. It is pleasing to hear that you felt listened to.It is also pleasing to hear that you were contacted the following day for your appointment.

Many thanks for your kind comments and I will ensure I will share this with Mr Mohammed.

With best wishes,

John Goodenough

Director of Nursing

Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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