I could not hear and my doctor said I had wax in both ears and gave me two types of ear drops to dissolve the wax. ( I explained to the Doctor that due to sensitive ear problem in the past I can’t have my ears syringed).
After using the ear drops I got ear ache so I stopped using them. I went to see another Doctor who gave me some different drops. After using just once I got earache. I needed to get more advice and rang NHS direct on 111 and the lady I spoke to was very helpful. She said I will get a phone call within an hour to tell me what is the best way forward. After five minutes the phone rang and an appointment had been made at our chosen hospital (which was Clithheroe Hospital) in three quarters of an hour.
We got there on time and saw the doctor on appointment time. The Doctor was really nice and concerned to say the least. He gave a very clear explanation of how ear drops work and understood the reason why I can’t have my ears syringed and suggested in this case that the suction is used. I felt much more confident now and pleased in the way that I was treated it was the best ever.
We were very satisfied with the way new 111 systems worked for me and we understand it can’t always go as smoothly as this and we would like to say a big thank you to all concerned.
"Great Care in my treatment and advice for earache at Clitheroe Hospital & NHS111"
About: NHS Direct NHS Trust / NHS 111 NHS Direct NHS Trust NHS 111 E1 8EU NHS East Lancashire CCG NHS East Lancashire CCG Nelson BB9 8AS
Posted by 123tornado (as ),
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