"Absolutely Horrible, Disgusting experience here"

About: Leeds Dental Hospital

Anything else?

I have had the worst experience ever at Leeds Dental Hospital

They are absolutely rubbish!

Appalling service, horrible, arrogant staff.

Would not recommend to anyone!

The opening hours are ridiculous. 9-3.30? What about people (nearly every person that works) that works 9-5 !

I ordered my retainer on Tuesday, they said they would post it that day, and a week later still not received anything! Rung them 7 times before getting through, to find out they posted it on the Friday! Disgusting service.

Was told I would have mu braces on for 1 1/2 years, and my teeth would be properly cleaned afterwards. 3 years later I had to ask for my retainer to be removed as I was starting work full time and cant get the time off..they did not clean my teeth at all. Left me waiting 5 1/2 hours in one day to get them removed.

My experience was awful.

Left me so upset with this and they did not show any sympathy.

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Responses

Response from Patient Experience Team, Leeds Teaching Hospitals NHS Trust

Dear Ella

Thank you for posting your comment. We are very sorry to hear about your experience. A member of the clinical team would welcome the opportunity to discuss this with you on an individual basis. If you would like to discuss this further please contact the Trust's Patient Advice and Liaison Service (PALS) on 0113 2067168 or email patient.relations@leedsth.nhs.uk.

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