"Long wait for fracture clinic"

About: City Hospital (Birmingham)

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I attended ED on 27/4/13 after sustaining a Right sided intra articular distal radius fracture. I was put on a back slab and a fracture clinic appointment was requested.

I registered at 00:30 and my back slab was applied at 04:30 (4hrs after registration)

However the earliest appointment that I could get was 14/5/13 which is 17 days after injury. I will have to wait for that long for a proper plaster to be applied.

This is my dominant hand and my profession depends on the use of my hand.

I may even end up with displacement of the fracture as the slab is temporary and is not designed to keep the fracture in position. As I am risking a permanent problem with my wrist by waiting so long for a full plaster, I am seriously thinking of paying for private care.

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Response from City Hospital

Firstly I want to apologise for the length of time you had to wait for an appointment in our fracture clinic and regret that this prompted you to consider paying for private treatment. Secondly I want to assure you that both myself and the Trauma and Orthopaedic Department take the feedback we receive regarding waiting times very seriously so I was concerned to hear that your wait could have had long term implications. Our fracture clinic is one of the Trust’s busiest departments and we do our upmost to ensure patients are seen as quickly as possible. Unfortunately, due to the high demand for appointments, waiting times are sometimes longer than we would like and I am sorry that this was your experience. The safety of our patients is always our priority and extra capacity has now been created in our fracture clinic to better meet this demand and reduce waiting times, and we will continue to monitor this closely. We value our patients’ opinions and I would like to thank you for taking the time to give us your feedback. If you want to discuss your care further, you can contact our Patient Advice and Liaison Team (PALS) by calling 0121 507 5836, 10am – 4pm, Monday – Friday. Toby Lewis, Chief Executive

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