"Short Stay Ward D5"

About: Stepping Hill Hospital

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My mum had her third operation on the 17th April and she was not treated well. She was told not to eat after midnight as she would be having her op first thing in the morning, but didnt go down until 3pm, she wasnt offered water or toast and was starving. She was told it was an over night stay. When I rang the hospital I was told she could go home after her op, I explained that she had no one to look after her as we were expecting her in overnight so the nurse said she would find her a bed. I rang at 7pm and was told she "wanted" to go home. I again explained that she had no one at home to help her and home help were not coming until the Wednesday (she couldnt even undress herself) the nurse said she was insistant, she was never given the option and was never asked if she wanted to go home. I explained (for the third time) that she gets very confused after anaesthetic and she had no help at home, again the nurse said she wanted to go home and she would make sure she was ready for bed. I explained that my brother would call in to the hospital and check on her, but if she wasnt well enough he wouldnt be taking her home. When my brother got there she was fully dressed and sat in the waiting area he had no option other than to take her to an empty house. We had to arrange for my 21 year old Nephew to stay with her until proper help was available the next day. We had no one to help undress her and my brother had to do it. I was also told by the nurse that she hadnt an anaesthetic, yet my mum swears she did. She has an infection in her arm and is in great pain. I went to her pre op appointment and explained the importance of requiring care when she leaves the hopsital, which was written down and she assured me that she would be well cared for. People say the NHS get a rough deal, yet you treat patients so poorly. My mum is due to have a second operation, but I will never allow her to go back to Stepping Hill.

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Response from Stepping Hill Hospital

Good morning

Thank you for contacting the Trust via the NHS Choices site.

I am concerned to learn of the events as you describe and I am keen to discuss this with you further in an effort to move forward with this matter and investigate this further. In order to investigate this further I would need personal details relating to your mother to identify her on our Trust Patient Administration System and determine the areas involved; if you are happy to discuss this with either myself or another member of the Patient and Customer Services team, please can I ask you to contact us directly on 0161 419 5678. Alternatively, you can e mail the Trust with your details and reference PALS ID 16771; the e mail address is pcs@stockport.nhs.uk.

I look forward to hearing form you in this regard at your earliest opportunity.

Many thanks


Stacey Devine

Case Officer

Patient and Customer Services

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