"Don't take referral issues out on the patient!"
About: Kent & Canterbury Hospital / Urology Kent & Canterbury Hospital Urology CT1 3NG
Posted by BRYDIE (as ),
My appointment was this morning and I had to have x2 investigation, an Ultrasound scan for urology and then a invasive investigation to my bladder health.
From entering the hospital early, every member of staff was polite and helpful, until I actually met the consultant/doctor who was to perform the investigation. They did introduce themselves ( I have forgotten their name, sorry), asked how I was and if I was well. I responded that I was very well. They then proceeded to ask me why I was there, that the referral was wrong and that it should not have been done and that I should not have been referred, and that I didn't need the flexible cystoscopy performing . They then proceeded to tell me that the results of all my urine tests all proved negative and again that the referral was wrong and not needed.
I then was made to make the decision as to whether to go ahead with the procedure, which I chose to do. The procedure took far less time to do than the doctor had taken in complaining to me that I should not be there. I felt their attitude was very threatening and rude. I would like to think that this type of problem is not dealt with in this way: if there is a problem with the referral system, it should NOT be taken out on the patient. A simple explanation of their concerns could have been made, but not so forcefully that I felt a `fraud` and was wasting their time.
My GP had referred me in good faith, I have NO reason to question their clinical judgement.
I work for the NHS as a band seven district nurse team leader. I would expect any of my patients to complain if any of my team had spoken to them the way I was spoken to this morning.