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Treated with courtesy

Posted By local resident

"Treated with courtesy"

About: East Surrey Hospital / Gastroenterology

(as the patient),

This hospital has not only turned the corner it is setting the pace. Went there last week accompanying friends with their grandson who had an egg size bump on head. Treated swiftly in an impressive A&E pediatric unit and reassurance obtained.

Also, I attended the Gastroenterology Department recently and had an informed and participatory discussion with the registrar and consultant. Was involved in making decisions on treatment options and the way forward. Seen on time and treated with courtesy at all times.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 10 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 30/04/2013 at 08:21
Published on Care Opinion at 13:10

picture of Ian Mackenzie

Dear Localresident,

Than you for your kind words which I will ensure are passed to the relevant departments.

Both of the areas you mention are ones which have benefited from significant recent investment, but more importantly than that it is good that you received an excellent service from our staff.

regards

Ian

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