"Service was efficient"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Ear, Nose and Throat

(as a service user),

Service was efficient. Staff caring: explaining process and results in a cogent and thoughtful manner.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for your feedback.

The care provided by all NHS staff is of the greatest of importance and I am pleased to note that you received a high standard of care on this occasion. I am also pleased that TRAQS was of some assistance in ensuring you were seen promptly and your experience was so positive.

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Response from Patient Services Officer, Shrewsbury and Telford Hospital NHS Trust

Thank you for your kind comments regarding the staff involved in your care. I will be happy to share them with the staff concerned.

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