"Efficient Care"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Urology

(as the patient),

Arrangements were efficient. Service at the hospital was efficient. I was seen with 30 minutes of the appointment time. The consultant was caring and understanding. The overall experience was one of efficient care.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for your feedback.

It is important to all concerned that you were happy with the referral arrangements provided by TRAQS and your feedback will be passed on. The care provided by all NHS staff is of overriding importance and we are pleased to note that you received a high standard of care.

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Response from Patient Services Officer, Shrewsbury and Telford Hospital NHS Trust

Thank you for your kind comments regarding the staff involved in your care. I will be happy to share them with the staff concerned.

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