"Took a long time between visit to doctor and contact from TRAQs"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Ear, Nose and Throat

(as a service user),

Took a long time between visit to doctor and contact from TRAQs. I was then only offered an appointment at Specsavers, even though for the past 12 years I had gone to Audiology Department at Princess Royal Hospital.

Went to appointment at Specsavers, Wellington, on 20th February, and although the lady I saw there was nice and did my hearing test, she agreed with me that my experience had been very good at PRH and I had good faith in them. She felt I had the right to return there in future.

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