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Cancelled appointments, and building frustration

Posted By CYNTHIA

"Cancelled appointments, and building frustration"

About: Peterborough City Hospital / Colorectal surgery

(as a relative),

My husband was given a date in April for his cholycestectomy. In preparation for this he had to attend a pre-op assesment. This was a total shambles - 4 different members of staff and 3 different rooms and 2. 5 hrs later we were finally done.

10 days before his operation date, we were informed that it had been cancelled. A futher date was given.

This again has been cancelled and now means a further shambles of pre-op assessment. We are now pressing to have this done at our GPs, as not all tests are required which I know for fact.

Whether we will succeed, time will tell and I am not holding my breath on our new date.

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Responses

Response from Lesley Crosby, Deputy Chief Nurse, North West Anglia NHS Foundation Trust 10 years ago
Lesley Crosby
Deputy Chief Nurse,
North West Anglia NHS Foundation Trust

Submitted on 03/05/2013 at 13:26
Published on Care Opinion at 14:21

I am so sorry that you and your husband have had such problems with cancelations in relation to your husband’s operation. Like most other hospitals we have regrettably seen a rise in emergency admissions which has led to us having to cancel some elective (pre-planned non-emergency) surgery. We never take decisions to cancel surgery lightly and we always base our decisions on ensuring patients safety is maintained.

We are working hard to give those patients who have had surgery cancelled new dates as soon as possible.

Once again I apologise for the distress and inconvenience you have experienced.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by CYNTHIA (a relative)

I fail to understand how you can be aware of emergency admissions more than 1 week in advance. I do accept that emergencies can occur but this is only normally the night before or on the actual day.

I would however hope that the 2nd pre-op assessment can be done at our gp as we do not want to go through the 2.5hr shambles that was endured the 1st time, and as a nurse myself am fully aware that not all tests are required a second time, only bloods should be required.

Up till now we have not had a response regarding this. Yes, we do accept that my husband must be fit enough for surgery, this is without question. Just the delays and inconvenience, and more so the pre-op assessment, is extremely annoying.

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