"Ophthalmology / day surgery ward"

About: St Albans City Hospital

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My 79 year old mother had a cataract operation carried out yesterday, 25/4.

I would like to thank all the staff we came into contact with, from her initial appointment with the Consultant, to the staff yesterday.

A special thank you to be passed on to two particular members of staff on Beckett ward, who, although busy, were attentive and caring at all times.

Also two members of staff in the Day surgery where mum was after the op.They looked after Mum (and me!) with care and consideration at all times. Nothing seemed too much trouble for them. One could see I was a bit teary as I'm Mum's full time carer, and I was a bit over-whelmed with it all! The staff are absolute angels!

Thank you all, once again.

Story from NHS Choices

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Response from St Albans City Hospital

Thanks ever so much for taking the time to add some comments to our NHS Choices page.

We're delighted to hear that your mum’s treatment and overall experience with us was just the way you - and her - should expect. It's always gratifying to hear first-hand accounts of how our hospital staff did all they could to professionally cater for your needs, particularly under your difficult circumstances.

We will, of course, pass on your kind comments to the staff on Beckett Ward and the Day Surgery, who were involved in your mum’s care. In the meantime, if you would be willing to nominate a member of staff for our staff awards scheme for excellence, please do have a look at our awards page: http://www.westhertshospitals.nhs.uk/about/staffawards/default.asp

We wish you both all the very best.

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