"A&E and Urology"
About: Pilgrim Hospital Pilgrim Hospital Boston PE21 9QS
Experience of A&E on three occasions at different times of day, I was seen by a competent person within an hour or so - testing was extensive and meticulous, and conclusions presented in an understandable way, although comments from some staff assumed that I did not understand any form of technical language. During my stay in A&E, more than four hours on one occasion, no-one thought that I might need a drink perhaps, or even some food. The 'care' aspect of the experience was disappointing.
Urology - as a result of conclusions made in A&E - I could not have wished for a more comprehensive caring, well-informed team of people over the fours days I spent under their care, leaving with an ongoing care plan with which I was asked to agree. A* for this department.