"Rapid access to Cardiology Unit"

About: John Radcliffe Hospital

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Through an appointment at the rapid Access Chest Pain Clinic, further investigation led, rapidly and completely unexpectedly, to admission, angioplasty and fitting of cardiac stents. The staff were unfailingly informative, courteous and helpful. I was particularly impressed by the way staff I had met on the first day came to talk to me on the ward on the following two days. The various services seemed very well connected to each other throughout. (It was even a relief to be told that the car park charge for 48 hours would be only 5 pounds in the circumstances of the shock admission.

Relatively minor quibbles were the standard of the food (usually not low fat) and the length of time it took to get drugs from the Pharmacy on the day of discharge.

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Response from John Radcliffe Hospital

Thank you for taking the time to tell us about your recent experience at the Access Chest Pain Clinic at the John Radcliffe Hospital. We were pleased to learn that you found our staff informative, courteous and helpful and that you appreciated that staff who were with you when you were admitted, came to talk to you throughout your stay.

We place our patients at the heart of everything we do and your positive comments about your treatment and stay, show us that they are indeed benefiting from the practical implementation of our core values of “delivering compassionate excellence.”

We value all feedback, because it highlights areas where we do well and helps us address areas which may need improving. We have a project looking at discharge education and we will feed your comments into this project. We also note your comments on the food and the Chief Nurse is shortly meeting with hotel services to consider this issue.

We hope you are progressing well.

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