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Treatment at the Derwent

Story from nhs.uk

"Treatment at the Derwent"

About: Royal Bournemouth General Hospital

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It was necessary for me to undergo a total hip replacement last week at the Derwent Ward. I cannot praise the nurses, doctors, cleaners and general members of the team enough....

I was treated with kindness and courtesy at all times. Without exception, everyone would help in any way they could.

All treatments and procedures were fully explained to me and this relieved any anxiety I might otherwise have felt.

For me, the whole experience was positive, and I am now recuperating well at home.

Many thanks t the NHS and the wonderful Nursing Team.

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Responses

Response from Royal Bournemouth General Hospital 10 years ago
Royal Bournemouth General Hospital

Submitted on 25/04/2013 at 10:27
Published on nhs.uk on 26/04/2013 at 05:15

Thank you for taking the time to give us your feedback. We take all feedback very seriously and use it to inform improvements to the services we provide.

Thank you for noting our high standards of care and the importance of kindness, courtesy and good information when giving care.

We do aspire to every department being 10/10

We will share your feedback with the relevant staff who will be delighted.

Please contact our Patient Advice & Liaison Service (PALS) office on 01202 704886 if you wish to discuss your experience further.

Thank you again and hope you have a speedy recovery.

Sue

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