"Extremely personable staff at Ward 4b and surgical"
About: Whiston Hospital Whiston Hospital Prescot L35 5DR
I was admitted to ward 4B yesterday for a relatively routine inpatient procedure. for whatever reason, tiredness I think, i was gripped by acute anxiety whilst on the ward and being prepped for theatre. Every single person I came into contact with yesterday was absolutely lovely in their manner (I have been treated poorly by hospital staff before now) and I feel that along with efficiency, this is really important especially for someone in such an anxious state. The consultant/surgeon, although I only saw him briefly, also took some time to reassure me and was very pleasant, which is not always the case amongst consultants.
I now have renewed faith that NHS workers actually do care about patient care, as I had lost this having seen my elderly grandad neglected in hospital at end of life.
I would say, perhaps there was a small issue in terms of communicating to me the outcome of my surgery. I am a person who can communicate at all levels and expected to be kept informed, but I felt this did not happen in the way I expected it might. However, overall extremely satisfied with my care so far. Hope I am treated as well as an outpatient....