"I had dread returning after last time but this was..."
About: University College Hospital University College Hospital London NW1 2BU
I spent time on Ward T10 back in March & it was awful. When I did manage to get the attention of staff they were rude, ignorant & complaining that they were understaffed. I broke down crying after a Nurse shouted at me & waved her hands in the air at me. I felt sick when I learned I had to return.
So this stay was on T6 (bed 2) and what a difference. Staff were wonderful, helpful and attentive ..... Restored my faith. They were all so caring & helpful. I actually felt welcome :-) and relaxed to be amongst smiling nice people that care about their work!
Think staff from T10 could learn a lot from the high standards displayed on T6
Keep it up T6 ...... Your standards set the mark of good care!