"I had dread returning after last time but this was..."

About: University College Hospital

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I spent time on Ward T10 back in March & it was awful. When I did manage to get the attention of staff they were rude, ignorant & complaining that they were understaffed. I broke down crying after a Nurse shouted at me & waved her hands in the air at me. I felt sick when I learned I had to return.

So this stay was on T6 (bed 2) and what a difference. Staff were wonderful, helpful and attentive ..... Restored my faith. They were all so caring & helpful. I actually felt welcome :-) and relaxed to be amongst smiling nice people that care about their work!

Think staff from T10 could learn a lot from the high standards displayed on T6

Keep it up T6 ...... Your standards set the mark of good care!

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Responses

Response from University College Hospital

Thank you for taking the time to feed back your positive experience as an inpatient on T6. Your comments have been passed onto to the team. We're sorry to learn of your previous bad experience on T10. Please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 020 3447 3042 or PALS@uclh.nhs.uk should you wish to discuss this further.

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