"Co-ordination between services: 0"

Anything else?

There is no co-ordination between the different services across the NHS - this particularly affects elderly people. Everyone neatly does 'their job' and the other parts of the operation are of no concern. However this lack of systemic thinking is a disaster but allows you to avoid blame and avoids you taking responsibility for any co-ordination - it passes the administration and the costs and the time loss on to individuals. So you save money at individuals expense to the detriment of the patients. Here is my example: my father is 94, he needs to visit a department in your hospital. I ring one number to book an appointment. I book it. I need to ring his surgery for transport. I then need to ring Patient transport to book transport. The appointment and transport don' t fit. I spent 3 hours over 4 days made over 10 phone calls and a letter to sort it. At each 'stop I need to ring 3 or 4 times. I now need to go and undo the whole appointment and start again. Thank you for nothing.

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Responses

Response from Warminster Community Hospital

Thank you for your comments. We're really sorry that your experience wasn't as positive as it could have been.

Working with other providers is important to us, to make processes simpler and services easier to access. We try hard to understand the whole patient experience and feedback such as this is vital to see where we can improve things for the future.

I hope to be able to include your comments in our monthly Patient Experience report that goes to our Board, to ensure that your experiences are noted as widely as possible.

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