"Appalling Care of the Elderly"

About: Queen Elizabeth Hospital (Birmingham)

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My 88 year old grandmother is currently on ward 518 and I was shocked to hear how she had been treated yesterday, which was witnessed by another family member. They needed to move her from a room into a bay as they needed that room for another patient, which is fair enough but the way they handled her was disgusting. She is a frightened woman who has hardly ever been in hospital her whole life. After being shoved from pillar to post yesterday she was then put on the floor, much to the upset of my aunt who was with her at the time, whilst they prepared a bed for her. My grandmother has had several falls recently and the floor is the last place she needed to be, they didn't even make her comfortable! Since when did it become acceptable for anyone, let alone an 88 year old woman, to be made to wait on the floor? She is also losing weight rapidly due to being unable to swallow solid food correctly, which they seem to have mistaken for her being awkward and just not eating, finally someone came yesterday to get her swallowing looked at.

When she first came to the hospital she said how lovely all the nurses were and that they made her comfortable and feel at ease and she wasn't frightened any more. Now she has been there a week it's almost as if she is just a nuisance to them and she has gone back to being a frightened old lady again. I knew instantly by the look on her face yesterday that she was very unhappy and scared, I was completely shocked and disgusted when I found out why. The care of elderly patients at this hospital seriously needs looking at!

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are very sorry to hear that you are unhappy with your relatives experience whilst being cared for in our hospital. This is not the sort of experience we would want anyone to have whilst under our care.

The Matron for this ward is very keen to talk to you so that she can understand more about what has happened. This will enable her to take action where necessary to improve the experience of your relative and other patients.

If you would like to discuss this with the Matron please make contact via our Patient Advice & Liaison Service (PALS)

You can contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you again for taking the trouble to post your comments on the NHS Choices website.

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