"Poor attention to care and dignity"

About: Solihull Hospital

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My mother has had a poor time since being re-admitted to Solihull Hospital. Only one consultant has shown any interest in her ailments (and that was a brief encounter) and the standard of hour-by-hour care has been extremely poor.

- There has been virtually no clinical interest in her intake of food, whcih means that she is weakening.

- Drugs prescribed to her have been left on her bedside table and not checked to see that they ahve been consumed (they have not been, in all instances).

- There has been little communication of status or of the timing for discharge.

- Nurses have been slow to respond to requests for moving my mother from chair to bed and vice versa, and for help in using things like the commode.

I did not appreciate that the NHS - if Solihull is representative - has become so care-less and uncaring.

Story from NHS Choices

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Response from Solihull Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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