"my daughter was in your hospital"

About: Rotherham Hospital

Anything else?

my daughter was admitted to a/e on sun the 21st april was very disatified with the care she got after bout 4 n half hours she was moved to the s,a,u witch we was told she was awaiting a scan, so she had ad no food or drink from 9.30am, still waiting to here wot time the scan was to be told she wasnt havin one at 1.30pm mon still no food or drink. i think its disgusting how they kept her wating

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Responses

Response from Kerry Hollingworth, Corporate Affairs Officer, The Rotherham NHS Foundation Trust

Dear Anonymous, thank you for your posting on NHS Choices. We are most concerned to hear of your experience of our hospital and your daughters experience also.

I would be very grateful if you would take a little more of your time to contact our Patient Services department at complaints@rothgen.nhs.uk or telephone 01709 424461, to allow us to undertake a thorough investigation of your experience. We are sorry to hear of your dissatisfaction in your daughters care and would like to look into this further.

With best wishes,

Kerry

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Response from Rotherham Hospital

Dear Anonymous, thank you for your posting on NHS Choices. We are most concerned to hear of your experience of our hospital and your daughters experience also. If you wish to do so, please contact our Patient Experience Lead, Sarah Taylor on 01709 426639, who would be happy to discuss your experience in more detail. We are sorry to hear of your dissatisfaction in your daughters care and would be happy to look into this further. With best wishes, Kerry Please accept our sincere apologies for the significant delay in your receipt of our response. A response to your comment was published via the Patient Opinion website (www.patientopinion.org.uk) on 23/05/13. However, certain factors within the responses process have recently become known to us and subsequently highlighted that our response has not been received by you. Please be assured that the appropriate actions have been taken to ensure this does not happen again in future.

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