"I was annoyed and in a lot of pain "

About: Capio Rowley Hospital Telford referral and quality service (TRAQS)

(as the patient),

I feel I may have lowered the number I gave TRAQS, it may be lower due to my experience at the Hospital.

1) I was contacted by Jane from the Hospital to ask if I could attend at 8: 30am or 11: 10am on the same day. I agreed to 11: 10am.

2) When I got there and booked in, no one said a thing about being early until my daughter went to ask why 6-8 people had gone through to see a doctor and she was told we arrived too early, she told the lady on the desk and she said that no one had changed the appointment on the computer.

3) I was annoyed and in a lot of pain so I feel I never really got the best out of the appointment.

4) To put top hat on things the coffee machine was out of order.

5) I have to return when I get an appointment for an injection in my back and stay for 3 hours, which does concern me.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Thank you for sharing your experience with us. I am sorry to hear that your experience at the hospital was not a positive one. I hope the rest of your treatment is a more positive experience for you and that you are soon feeling the benefits of your treatment.

Thank you again on behalf of the TRAQS team for taking the time to provide us with feedback.

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